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Country Manager

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

MEMBER EXPERIENCE AND OPERATIONS

*Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills

*Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure its followed through to a high level, with the aim on exceeding the expectations of every member, improving the overall member experience

*Accountable for all teams across the country to adequately solve member-related issues to help foster a collaborative community. All team members are trained to handle feedback and step in when needed

*Accountable for consistent member experience from sign up to exit, and ensuring improvement opportunities are actioned to a high level and timely manner

*Accountable for every location team to deliver to standard the overall cleanliness of the space and venue, pantry supplies are well stocked and building maintained. Deliver feedback to General Manager / Location Manager, track improvements to ensure solution is consistent and achievable

*Assess the team to ensure quality control checks are being conducted. Listen to issues, advise with solutions and implement changes to procedures where necessary to improve operations

ADMINISTRAION AND FINANCE

*Ensure that communication and reporting between the location and the landlord is being appropriately maintained, stepping in where necessary

*Set budgets with the Senior leaders for expenditures and take accountability for the team falling in line with these budgets, seeking approval from the CEO in extraordinary circumstances to exceed budget

*Accountable for all teams meeting the financial deadlines, reporting accurately and have the knowledge to be able to deliver what is expected

*Ensure the team is trained on reporting and understands how to influence the numbers

*Analyse and create action plans based on financial reports and data; review, edit and use to drive forward the business

*Attend and host meetings and presentations, take accountability for effectively communicating information from the meeting with your team to update notice boards and event calendars are updated with needed information

*Obtain and analyse P&L reports, and conduct variance analysis when required

*Understand the market through personal market research

*Accountable for ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time.

*Collaborate with the Finance Team to ensure all daily operations between Ops Team and Finance Team are functioning effectively

SALES

*Work with the Community Team and Sales Lead to ensure that your locations maintain a 100% occupancy rate at all times

*Notify, manage and work alongside internal teams to ensure a high retention rate of current members

*Develop strategies to drive sales, increase revenue and interest for your locations

*Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

*Accountable for meeting sales targets in all locations, and ensuing the team actively seek and follow up on sales leads. Any leads that are 16+ pax offices and enterprise solutions should be followed up by yourself with support from the Manager to close the deal

*Accountable for ensuring that all tours provided across the team and from you are exemplary, ensuring the team is well-trained for their venues

*Accountable for building and maintaining the relationship with the landlord of all locations

*Responsible for the overall growth of the business in your country, through working on expansion plans with senior management to support

CONTENT AND EVENTS

*Work closely with the marketing team on campaigns and strategy with SDL to ensure events proposed and planned by the location teams are well advertised and ensure the teams have the tools needed for the job

*Ensure events are executed according to standard operations. Oversee and facilitate conversations between Events Specialist and Community Team. Be involved in major events and assist where possible with planning and execution. Monitor budgeting aspect of events.

*Accountable for all teams to update social media pages (IG stories, Facebook posts, etc), create engaging content and attend training needed to complete the task

*Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others attendance

PEOPLE

*Set SMART personal and professional goals for the team, and assist with training and coaching individuals achieve them

*Accountable for overall Recruitment, and ensuring teams are onboarded, trained and developed, creating clear progression pathways from performance reviews and facilitating people’s movement from location to location or role to role, with the support from the People team

*Conduct interviews and support your team through the hiring process, giving your feedback and ultimately assisting to make the final hiring decision with the approval from the CEO

*Provide your team with essential training, coaching and mentorship to attract, grow and retain a strong and successful team

*Work closely and coordinate with the People Team to track each team members training and progression, to make decisions on promotions and team movement

*Actively work and develop on your own growth to better yourself for you, your team and the business

*Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication

REQUIREMENTS

*Five plus years experience in a customer-facing leadership position, ideally within sales and events

*Personable with strong verbal and written communication

*Exceptionally organised with the ability to multitask

*Thrives under pressure and solution-oriented

*University Degree is an advantage

*Proficient in basic computer skills

*Strong business and commercial acumen

*Prior experience in coworking, real estate, or startup business would be an advantage

*Fluent in English, Cantonese is a plus

BENEFITS

*Competitive salary reflective of your growth

*Variety of discounts across our growing industry partners

*A comprehensive training academy to support your growth and longevity with us

*A fun, dynamic working environment, working with a diverse, world-class team

*Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness

*An extra day of leave to celebrate your birthday

*A dedicated day per year to volunteer at a charity of your choice

 



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