The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

About the role

What are we looking for? Someone who’s willing to get involved, contribute ideas, and become a part of our young, dynamic team of 100+ people, working internationally to enhance the experience of our members.

The ideal Social Media candidate should have outstanding communication skills, a strong background in copywriting and editing, excellent time management skills, and, most importantly, a real PASSION for social media.

GOALS AND OBJECTIVES

• Showcase your passion for social media by writing engaging and creative posts
• Successfully manage, organise and coordinate posts for the Hive, The Flexi Group and The Cluster across all our locations
• Engage and grow our followers across all social media platforms
• Optimise our Facebook marketing advertisements
• Maintain the brands website identity using WordPress

SOCIAL MEDIA MANAGEMENT

• Have analytical skills to effectively manage all social media budgets monthly for all Hive and Cluster accounts.
• Have Meta Business knowledge including uploading and adjustments of social media budgets and ads.
• Providing social media reporting.
• Update all social media ads (images and copy) monthly based off marketing promotions and location team requests.
• Update monthly promotions on website and have wordpress skillset.
• Social media management of all Hive and Cluster accounts – post weekly, monitor all accounts daily/forward DMs to ops team, plan one month ahead, repost all on brand collaborator mentions, monthly event roundup stories.

CONTENT CREATION

• Support internal events events and showcase the best of our community through our social media accounts.
• Manage and support location content in all markets and effectively community with location teams on social media goals.
• Direct photoshoots and campaigns that drive direct photo shoots engagement across all accounts.
• Create promotional reels/videos across all accounts to ensure the Hive and Cluster brand are effectively communicated

REQUIREMENTS

• Real PASSION for writing engaging and creative content using SM
• Sense of what’s popular and buzz worthy while not being afraid to take risks to identify/introduce new social outlets
• Proven working experience in SM marketing/editing, digital media, creative copywriting or similar. Fresh graduates will also be considered
• Excellent writing and copy-editing skills, as well as a creative tone-of-voice that captures the voice of the brand and engages the audience
• Good knowledge of WordPress and Facebook platforms
• Demonstrable experience using social analytics and content creation tools
• Great time management, attention to detail, and multitasking skills
• Confident working independently and productively as a member of a collaborative team
• Full of passion, energy and enthusiasm and eager to work in a fast-paced environment
• Bachelor’s degree in Journalism, Marketing, Advertising, English, Communications, Public Relations, or any related discipline
• Native English speaker
• Immediately available will be an advantage*

BENEFITS 

• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

MEMBER EXPERIENCE AND OPERATIONS

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills
• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure its followed through to a high level, with the aim on exceeding the expectations of every member, improving the overall member experience
• Accountable for all teams across the country to adequately solve member-related issues to help foster a collaborative community. All team members are trained to handle feedback and step in when needed
• Accountable for consistent member experience from sign up to exit, and ensuring improvement opportunities are actioned to a high level and timely manner
• Accountable for every location team to deliver to standard the overall cleanliness of the space and venue, pantry supplies are well stocked and building maintained. Deliver feedback to General Manager / Location Manager, track improvements to ensure solution is consistent and achievable
• Assess the team to ensure quality control checks are being conducted. Listen to issues, advise with solutions and implement changes to procedures where necessary to improve operations

ADMINISTRAION AND FINANCE

• Ensure that communication and reporting between the location and the landlord is being appropriately maintained, stepping in where necessary
• Set budgets with the Senior leaders for expenditures and take accountability for the team falling in line with these budgets, seeking approval from the CEO in extraordinary circumstances to exceed budget
• Accountable for all teams meeting the financial deadlines, reporting accurately and have the knowledge to be able to deliver what is expected
• Ensure the team is trained on reporting and understands how to influence the numbers
• Analyse and create action plans based on financial reports and data; review, edit and use to drive forward the business
• Attend and host meetings and presentations, take accountability for effectively communicating information from the meeting with your team to update notice boards and event calendars are updated with needed information
• Obtain and analyse P&L reports, and conduct variance analysis when required
• Understand the market through personal market research
• Accountable for ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time.
• Collaborate with the Finance Team to ensure all daily operations between Ops Team and Finance Team are functioning effectively

SALES

• Work with the Community Team and Sales Lead to ensure that your locations maintain a 100% occupancy rate at all times
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your locations
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
• Accountable for meeting sales targets in all locations, and ensuing the team actively seek and follow up on sales leads. Any leads that are 16+ pax offices and enterprise solutions should be followed up by yourself with support from the Manager to close the deal
• Accountable for ensuring that all tours provided across the team and from you are exemplary, ensuring the team is well-trained for their venues
• Accountable for building and maintaining the relationship with the landlord of all locations
• Responsible for the overall growth of the business in your country, through working on expansion plans with senior management to support

CONTENT AND EVENTS

• Work closely with the marketing team on campaigns and strategy with SDL to ensure events proposed and planned by the location teams are well advertised and ensure the teams have the tools needed for the job
• Ensure events are executed according to standard operations. Oversee and facilitate conversations between Events Specialist and Community Team. Be involved in major events and assist where possible with planning and execution. Monitor budgeting aspect of events.
• Accountable for all teams to update social media pages (IG stories, Facebook posts, etc), create engaging content and attend training needed to complete the task
• Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others attendance

PEOPLE

• Set SMART personal and professional goals for the team, and assist with training and coaching individuals achieve them
• Accountable for overall Recruitment, and ensuring teams are onboarded, trained and developed, creating clear progression pathways from performance reviews and facilitating people’s movement from location to location or role to role, with the support from the People team
• Conduct interviews and support your team through the hiring process, giving your feedback and ultimately assisting to make the final hiring decision with the approval from the CEO
• Provide your team with essential training, coaching and mentorship to attract, grow and retain a strong and successful team
• Work closely and coordinate with the People Team to track each team members training and progression, to make decisions on promotions and team movement
• Actively work and develop on your own growth to better yourself for you, your team and the business
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication

REQUIREMENTS

• Five plus years experience in a customer-facing leadership position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Strong business and commercial acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English, Cantonese is a plus

BENEFITS

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• A dedicated day per year to volunteer at a charity of your choice

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

About the Role

The Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You’ll provide exceptional support to the organisation by operating the facility and managing communication with stakeholders. We’re looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors
• Prepare and serve high quality coffee and other beverages
• Handle member’s daily requests and all incoming enquiries
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
• Achieve occupancy goals through membership retention and closing new sales
• Conduct informative tours to potential members and partners
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning

Requirements 

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

Benefits

• Health care
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation

The Flexi Group is the largest network of flexible workspaces in Asia Pacific, spanning over 45 locations across 9 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for an outgoing, hard-working leader to oversee and manage daily operations. If you are passionate, energetic, and action-oriented with an entrepreneurial mindset,  join us as we expand across Asia.

About The Role

A Location Manager is the driving force behind exceptional customer service and smooth-running operations within their space. As a leader, you will be in charge of  conducting tours to ensure a consistently high occupancy rate and that all financial, administrative and operational duties run without a hitch. 

Goals and Objectives

• Build and expand on your community of members at your location, by maintaining high-quality service and a high occupancy rate 
• Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)
• Create and oversee a well-connected community through internal and external events, networking and a personable attitude
• Manage finance-related tasks, such as invoices, purchases, bills, and petty cash
• Oversee all weekly and month end reports to ensure they are completed
• Train, guide and support new team members

Duties and Responsibilities

Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

Business Development, Retention and Sales

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare monthly Manager’s Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team

Building Operations and Management

• Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
• Make suggestions to the Projects team regarding maintenance and improvements of the space
• Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth

Team Management and Development

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training with People Team  when necessary 
• Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
• Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

Experience and Requirements:

• University Degree holder is an advantage
• 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
• Strong commercial acumen, customer service and sales experience
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
• Passionate and curious about entrepreneurial communities and startups
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solve
• Keen eye for detail and ability to take initiative

Critical competencies for success:

It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:

• are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
• are great at multitasking
• a natural-born charmer who is persuasive, logical and is able to think outside the box!
• an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
• are able to translate trends into actionable ways that anticipate customer and market needs
• familiar with the startup ecosystem and up-to-date on daily happenings in your city

The Hive is an equal-opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share-options programme.

To apply please provide: covering letter, up to date CV, expected salary and availability